Terms of Use

Last updated: November 8, 2026. These terms cover the iah app (If Anything Happens) and the website ifanythinghappens.app.

1. Who we are and agreeing to these terms

iah is run by AlwaysThere LLC, a Texas limited liability company, 5900 Balcones Dr Ste 100, Austin, TX 78731, USA ("we", "us"). By buying iah, creating an account or using the app, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use iah.

You must be 18 or older and able to make a binding agreement.

2. What you get

• One account and one message vault, for one person.
• Room for up to 500 MB of videos, photos, voice recordings and notes, and your answers to the ten questions.
• Recipients of your choice, one safety person, check-in reminders, and delivery of your message under the steps in section 4.
• All of this for five years from the date you pay (your "term").

3. Price, payment and refunds

iah costs $19 (US dollars), paid once on our website through our payment processor, plus any sales tax shown at checkout. There is no subscription and nothing renews automatically. The app itself is free to download. You sign in with the same email address you paid with.

If you change your mind, write to us within 14 days of paying and we will refund you in full, as long as no release of your message has started. After 14 days, payments are not refundable, except where the law says otherwise or as set out in section 10.

4. How check-ins and release work

1. You choose how often to check in. A check-in is one tap on the heart in the app.
2. If you miss a check-in, we email you a reminder, and a second one a few days later.
3. If you still do not answer, we email your safety person, who can tell us you are fine with one tap. That stops the process.
4. If your safety person does not answer, what happens next depends on the choice you made in the app: either your message is released anyway, or it stays locked until they answer.
5. Before anything is sent, there is a final waiting period of about seven days, and we email you again. Any check-in from you cancels the release.
6. When that period ends, each of your recipients is emailed a private link. They see a warning page first, and open your message only when they choose to.

In total, a release starts roughly three weeks after a missed check-in. The timings above are approximate and may change slightly as we improve the service. If we change them in a way that matters, we will tell you first.

5. What you need to understand before you rely on iah

• We cannot know why you stopped checking in. iah does not confirm deaths. If you and your safety person are both unreachable (for example through illness, travel, a lost phone, or emails going to spam), your message can be sent while you are alive. You accept this risk by using iah.
• Keep your details up to date. You are responsible for the email addresses and phone numbers of your recipients and safety person. If they are wrong or out of date, your message may not arrive.
• Emails can fail. We send our messages by email. We cannot control spam filters, full inboxes or closed accounts. Please ask the people you add to keep our address ([email protected]) out of their spam folder.
• iah is not a will or a legal document. Nothing in your message has legal effect because it was sent through iah. Do not use iah for instructions about money, property, guardianship, funerals or medical wishes that must be followed. Speak to a lawyer for those.
• iah is not an emergency service. We do not contact emergency services, doctors or the police.
• It is not end-to-end private. To be able to deliver your message, our systems can open it. Our Privacy Policy explains this.

6. Your content

Your message belongs to you. You give us permission to store, copy, convert and deliver it only as needed to run iah for you, including making it available to your recipients after a release. We do not use it for advertising or to train AI models.

You confirm that you have the right to share what you upload, and that it does not:

• break the law, or infringe anyone else's copyright, privacy or other rights;
• threaten, harass or abuse anyone, or encourage harm to anyone, including yourself;
• contain sexual content involving minors, or material that sexually exploits anyone;
• contain viruses or anything designed to harm a device or system.

We do not routinely look at your message. If we are told about content that breaks these rules, or the law requires it, we may remove it, stop a release or close the account.

7. The people you add

Only add people who would expect to hear from you. By adding someone you confirm that you are allowed to give us their contact details for this purpose. Your safety person never sees your message. If someone asks us to stop contacting them, we will, and we will tell you.

8. Your account

Keep access to your email account safe, because that is how you sign in. You are responsible for what happens in your account. You can delete your message, or your whole account, from the menu in the app at any time. Deleting cancels any future release and cannot be undone.

9. The end of your term

Before your five years end, we will email you with the option to continue. If you do not continue, we will close your account and delete your message at the end of the term, after giving you at least 30 days' notice by email. If a release has already happened, your recipients keep access to their link for a reasonable time afterwards, as the Privacy Policy explains.

10. Changes, suspension and closing the service

We may update iah and these terms. If a change matters to you, we will tell you in the app or by email before it takes effect. If you do not accept it, you can delete your account.

We may suspend or close an account that breaks these terms or the law. If we ever decide to stop running iah, we will give you at least 60 days' notice by email and refund the unused part of your term, worked out by full years remaining.

11. Our responsibility to you

We will run iah with reasonable care and skill. Apart from that, and as far as the law allows, iah is provided "as is" and "as available". We do not promise that it will be uninterrupted, free of errors, or that every message will be delivered.

As far as the law allows, we are not responsible for indirect or consequential loss, or for loss caused by: a message being released because you and your safety person could not be reached; wrong or out-of-date contact details; emails being filtered, blocked or unread; or events outside our reasonable control. Our total liability to you for everything relating to iah is limited to the amount you paid us.

Some places do not allow some of these limits. Where that is the case, they apply only as far as the law permits, and nothing here limits rights you have by law that cannot be excluded.

12. Apple and the App Store

If you downloaded the app from Apple's App Store, these terms are between you and AlwaysThere LLC, not Apple. Apple is not responsible for the app, its content, its maintenance or support, or any claims about it, including product liability, legal or regulatory claims, or claims that it infringes someone's rights. Apple has no warranty obligation for the app to the extent the law allows. You may use the app on Apple devices you own or control, as Apple's usage rules allow. You confirm you are not in a country under a US embargo or on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Law and disputes

These terms are governed by the laws of the State of Texas, USA. If there is a problem, please write to us first and we will try to put it right. Any dispute that we cannot settle will be decided by the state or federal courts in Travis County, Texas, unless the law where you live gives you the right to bring it in your own courts.

14. Contact

iah, c/o AlwaysThere LLC, 5900 Balcones Dr Ste 100, Austin, TX 78731, USA. Email [email protected].