Support

Questions, problems, or something you want deleted? Write to [email protected] and a person will answer. Please do not put passwords or private messages in an email.

Common questions

How does iah work?
You record a message for the people you love. Every few months you tap the heart in the app to say you are here. If you stop, iah reminds you, then asks your safety person to check on you. Only if nobody can reach you, and after a final waiting period, your message is sent to the people you chose.

I did not get my sign-in code.
Check your spam folder, and make sure you typed the same email you used when you bought iah. Codes come from [email protected] and expire after one hour. If it still does not arrive, write to us.

What does my safety person do?
They get an email only if we cannot reach you. It has one button that tells us you are fine, which stops the process. They never see your message.

I am a safety person, and I received an email.
If you can reach the person and they are fine, tap the button in the email. If you cannot reach them, you do not need to do anything.

I received a message from someone through iah.
Open the link in your email when you are ready. The first page explains what you are about to see. There is no rush. If the email is not in your inbox, check your spam folder. You can come back to the same link later. If something does not load, write to us.

How do I check in?
Open the app, go to the Check in tab, and tap the heart.

How do I change who gets my message?
Open the People tab. Tap the bin to remove someone, or tap Add someone.

How do I delete my account?
In the app, tap the menu button at the top of the Home screen, then Delete my account. This deletes your message and your account from our live systems and cancels any future release. You can also write to us and we will do it for you.

I lost my phone.
Install iah on your new phone and sign in with your email code. Your message and your people come back from the cloud.

Is iah a will?
No. iah is a way to leave a personal message. It is not a will or a legal document and does not replace one.

Is my message private?
It is protected, but not end-to-end private, because our systems must be able to open it to send it. Read the details in the Privacy Policy.